give feedback

The following information provides the basis for the review and evaluation of the advice and sign posting services of the staff, employed by Derby Bosnia-Herzegovina Community Association.

The Derby Bosnia-Herzegovina Community Association will consider only "relevant complaints":

• the competence or fitness of a adviser who provide advice or services
• the competence or fitness of person working under the supervision of the adviser employed by Bosnia-Herzegovina Community Association
• alleged breaches of the rules of the relevant regulatory body
• overall performance off the employed staff
• overall satisfaction of the Bosnian "One Stop Shop" Centre

We would be very grateful if you would take a few minutes to complete this questionnaire to improve our service.

Question 1: Was the service easy to access (i.e. was it easy to reach our staff or by calling into the "One Stop Shop" centre)?

--- 1 2 3 4 5

Question 2: Was the service helpful and friendly?

--- 1 2 3 4 5

Question 3: Were you informed by your advisor what was happening at each stage of your query?

--- 1 2 3 4 5

Question 4: Was your case handled efficiently?

--- 1 2 3 4 5

Question 5: Overall are you happy with the outcome of your case?

--- 1 2 3 4 5

Question 6: Any other suggestions to improve our services?

copyright derby bosnia-herzegovina community association 2012
registered charity 1071955
oisc registered - n200300040
pqasso standard level 1

      

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